There are a number of ways in which you can contact RIEDEL:

• Submit a contact form via our Contact page.
• Send us an email at webshop@riedel.com.
• Call us on 0043 5372 64896

Business hours Mon. - Fri. 9AM - 2PM CET

Please contact our customer service through the contact form or by email: webshop@riedel.com, including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

We will be happy to help you identify your glass. Please send an e-mail to contact page. We need various information from you to quickly identify your favorite product. Please answer as many of the questions below as possible in your request.

• When was the product purchased? 
• Do you know the name of the series or the glass?
• Does the glass have one or more brand references on the bottom plate?
• Is the RIEDEL trademark in block letters or handwritten?
• We need the following dimensions to identify the glass: Height, diameter of the mouth rim, diameter of the base plate.
• Please also send us a picture of the corresponding product.

You can find worldwide, selected RIEDEL shops and distributors on our distribution partners page.