Hello, how can we help you?

There are a number of ways in which you can contact RIEDEL:

• Submit a contact form via our Contact page.
• Send us an email at webshop@riedel.com.
• Call us on 0043 5372 64896

Business hours Mon. - Fri. 9AM - 2PM CET

Open for you all year round from Monday to Friday, 9:00 am - 12:00 pm and from 13:00 pm - 17:30 pm.

Please note that our team is not available on holidays.

Our museums are open from Monday to Friday, 9:30 am - 5:00 pm and Saturdays from 9:30 am - 1:00 pm.

Please note that our stores are closed on public holidays.

Advent Opening Hours:
On the Advent Saturdays (30.11., 07.12., 14.12., 21.12.), our museum is open until 3:00 PM.

Our Factory Tour is open Monday to Friday from 9:30am - 4:00pm.

Please note that our glass blowers are not available on public holidays and bank holidays.

Our factory will be closed from December 23, 2024, to January 6, 2025, inclusive. We will resume operations on January 7, 2025.

Yes, you can experience our production & museum on a guided tour.

Public tours: 11 a.m. and 1:30 p.m. only MO-FR (meeting point: 5 minutes before, in the store)
For individual/private group tours (minimum 10 people, only MO-FR), please contact sinnfonie@riedel.com.

During the Christmas holidays, the guided tour will take place on the following dates:
December 23, 2024, January 2, 2025, and January 3, 2025.

RIEDEL Flagship Store & Outlet
Weissachstraße 30, 6330 Kufstein, Austria
Email: shopkufstein@riedel.com
Phone: 05372 64896901

Our Flagship Store & Outlet is open Monday to Friday from 9:30 am - 6:00 pm and Saturdays from 09:30 am - 2:00 pm.

Please note that our stores are closed on public holidays.

Advent Opening Hours:
On the Advent Saturdays (30.11., 07.12., 14.12., 21.12.), we are open until 4:00 PM.
We will also be serving punch in the shop on Fridays and Saturdays!

The flagship store and outlet will be open on December 24 and December 31 until 1 PM.

By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. In addition, follow us on our Social Media pages on Facebook, Instagram, LinkedIn, Pinterest and YouTube.

Should you require more information, please contact our customer service.
 

We invite you to visit the career section, where you will find an updated list of job opportunities. You can also submit your application by e-mail to personal@riedel.com with your cover letter and resume.
 

All users can navigate our website without registering personal information. However, by creating an account and ticking the mailing list option, you agree to be contacted.

When placing an order, our webshop collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number, email, and, if needed for special countries, the VAT number. To complete the order, we will provide some information to our trusted third-party partners, namely bank institutions and shipping partners. We do not have access to any credit card or payment detail information.

For more information, please visit our Privacy Policy page.

We will be happy to help you identify your glass. Please send an e-mail to contact page. We need various information from you to quickly identify your favorite product. Please answer as many of the questions below as possible in your request.

• When was the product purchased? 
• Do you know the name of the series or the glass?
• Does the glass have one or more brand references on the bottom plate?
• Is the RIEDEL trademark in block letters or handwritten?
• We need the following dimensions to identify the glass: Height, diameter of the mouth rim, diameter of the base plate.
• Please also send us a picture of the corresponding product.

If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on 0043 5372 64896 (Business hours Mon. - Fri. 9AM - 2PM CET) or via e-mail to webshop@riedel.com.
 

Please see our glass cleaning guide: Glass Care & Use

Cleaning beads cannot be used for the following decanters as they can get stuck or damage the decanter due to the respective decanter design: Ayam, Amadeo, Eve, Escargot, Curly, Boa, Black Tie, Mamba, Horse, Horn, Tyrol, RIEDEL Winewings, Swan, Face to Face and Vitis.

In this regard, please also note that only decanters from the current price book are listed. You can find a list of all decanters in our Product Range overview with detailed information on the respective product detail pages. If your decanter is not listed, please contact our customer service team.

Please see our decanter cleaning guide: Glass Care & Use

Most RIEDEL glasses are dishwasher safe and when properly loaded, can withstand at least 1,000 dishwashing cycles with no demonstrable change to their shine or clarity. The dishwasher safety was tested in reference to EN 12875-1:2005 and EN 12875-2:2001. 

RIEDEL glasses labeled with or packed in packaging labeled "handwash only", "not-dishwasher safe", or not indicating any care/cleaning instructions on the box, indicate that they are not dishwasher safe and require handwashing.

When loading your glasses into your dishwasher, make sure they are well-spaced out, so they are not touching one another or anything else.

If available, use a stemware rack in your dishwasher, as it provides support and stops your glassware from moving around.

• To avoid stains or cloudiness: use soft water (low mineral content).
• To avoid scratches: avoid glass contact with other glass or metal.
• To remove superficial stains: soak your glasses in white vinegar.

For more information, please visit our Glass Care & Use

Since 2015 RIEDEL is exclusively producing Crystal Glass, which is a high quality, brilliant material that does not use lead oxide as principle ingredient.

• Wash with odorless soap.
• Should be machine washed at 140°F/60°C.
• Never use fabric softener when rinsing your microfiber polishing cloth (avoids grease film on surface).
• Attention microfiber polishing cloths must not be put in the dryer.

Please contact our customer service through the contact form or by email: webshop@riedel.com, including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

If you are interested in a product or service that is not currently stocked in our webstore, please contact our customer service team. Please be aware that there may be set minimum order quantities for a special order item.

Yes, we offer gift wrapping. This option can be chosen in the check out. Click on the gift wrapping option at the items you want to be wrapped. Please note this service will be charged.
 

When you register to the RIEDEL Shop you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:

• Follow your online orders, access your purchase history and e-receipts
• Manage your personal information
• Save your personal wishlist for access on any device
• Get special offers for the online shop

Subscribing to our newsletter is quick and easy. You can either subscribe directly via the subscription form or in your order process.

You will get a confirmation email from our end. To confirm your subscription, click on the link provided in the email. Please note, this email may take some time to reach you and could appear in your spam or junk folder. Once your subscription has been confirmed, you will receive our newsletters.

To prevent our newsletter from going to your spam or junk folder, add the mailing address to your address book.

You have several options to unsubscribe from our newsletter. You can unsubscribe directly from the newsletter at the bottom of each newsletter with the unsubscribe link. Or you contact our customer service team through the contact form or write an email to webshop@riedel.com.

According to our Privacy Notice, your credentials are secured on our website, and we will never use them for any purpose.

If Google recommends changing your password on our website, this is not related to us. This is a Google Chrome feature that verifies if the password for all websites you log in to has been part of any known breach. When you log in to our website, Google Chrome possibly noticed the password or username you are using, are potentially exposed in one of the known data breaches. Please visit Google security blog for more information.

We suggest that you try the following:

Delete your cookies
You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here). Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history. On most internet browsers you can delete your cookies using 'Tools' or 'History'.

Restart your browser
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

Update your operating system
We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX, etc.

If you're still having problems, contact our customer service team.

The RSN Groupe is committed to making its websites accessible to all individuals. Please review our Accessibility Statement.

We're sorry if you're having trouble with our mobile site. If our desktop site is appearing on your device instead of our mobile site, please find more details below.

Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please read more below.

Our desktop site should automatically load on desktops and tablet devices when visiting our website. If you're seeing our desktop site on your mobile device, there's a few things we'd recommend checking:

Delete your cookies and cache. If you're not sure how to clear your mobile browser's cache and cookies, please read more below. We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

If you're still having problems, contact our customer service team.

iOS - Safari
If you're using Safari on an iOS device, press the ‘Home’ button and go to ‘Settings’. You'll see Safari listed with some other apps. Simply select ‘Safari’ and then select ‘Clear History’ and ‘Clear Cookies and Data’. Once you've done this, simply open up Safari again and go to our website.

iOS – Chrome
If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top-right corner (it's three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies. Once you've done this, simply close and reopen Chrome again and go to our website.

Android
If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.