RETURNS POLICY

1. ABOUT THIS RETURNS POLICY

This is the RIEDEL Returns Policy and applies when you make a purchase online from https://www.riedel.com/en-au. The benefits provided by RSN Australia Pty Limited ("we," "our," or "RIEDEL") under this Returns Policy for products are in addition to and do not restrict or exclude, any rights you may have as a consumer under applicable law, including the Australian Consumer Law. 

In accordance with the Australian Consumer Law, we have published below prescribed wording in relation to the rights that consumers may have under the Australian Consumer Law. To the maximum extent permitted by law, the publication of the wording below is not intended to expand any rights under the Australian Consumer Law that you would not otherwise have: 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

2. INSPECTION ON ARRIVAL AND TIME PERIOD FOR CLAIMS

Our goods are premium glassware products and, by their nature, are breakable. As a result, you must open and fully inspect the goods on their arrival, and contact us within seven (7) business days of receipt of the products in order for us to validate any returns claim under this Returns Policy. We are not required to accept returns claims under this Returns Policy (which provides additional rights to those available at law) where they are made outside this timeframe. This timeframe does not, however, limit your rights under the Australian Consumer law, including in relation to product defects that may subsequently arise.

3. Damaged or faulty items

If your order arrives and the products are damaged or faulty on arrival, please contact our customer service team at webshopaus@riedel.com, reply to your order confirmation email, or call +61 2 9966 0033 (Monday - Friday, 9 am – 5.30 pm AEST).  

You will be required to send us the order number, order date, the best way to contact you and an image of the products, or we may request that you assist us in collecting the products in order to substantiate your claim. After reviewing your claim, we will contact you about issuing a refund or replacement.

4. ERRORS IN DELIVERY

If your order arrives and you are missing any products or you received something other than what you ordered, please contact our customer service team at webshopaus@riedel.com, reply to your order confirmation email, or call +61 2 9966 0033 (Monday - Friday, 9 am – 5.30 pm AEST), and we will be happy to correct your order.

You will be required to send us the order number, order date, the best way to contact you and an image of the products, or we may request that you assist us to collect the products in order to substantiate your claim before we take any further action.

5. Change of mind

6. Return procedure

7. Exchanges

8. Contact us

2. INSPECTION ON ARRIVAL AND TIME PERIOD FOR CLAIMS

Our goods are premium glassware products and, by their nature, are breakable. As a result, you must open and fully inspect the goods on their arrival, and contact us within seven (7) business days of receipt of the products in order for us to validate any returns claim under this Returns Policy.  We are not required to accept returns claims under this Returns Policy (which provides additional rights to those available at law) where they are made outside this timeframe.  This timeframe does not, however, limit your rights under the Australian Consumer law, including in relation to product defects that may subsequently arise.