Privacy Policy

RSN Australia Pty Limited (ABN 88 125 740 052) ("we," "our," or "RIEDEL") are committed to protecting and respecting the privacy of your personal information. We have therefore created this Privacy Policy ("Policy") to explain our privacy practices and procedures.

This Policy (together with our terms of use and any other documents referred to in it) sets out how we handle the personal information that we collect from you. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

We may modify or amend this Policy from time to time. We will display a notice on our website indicating when any such revisions have been made. This Policy was last updated on 18^th January 2024. 

For other terms and conditions that govern your use of our website, please review our Terms and Conditions, available at riedel.com/en-au/terms-conditions.

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not. 

We may collect personal information from you in the circumstances and for the purposes listed below.

There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable. 

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry.  However, for most of our functions and activities we usually need your name and contact information.

1.1 USING OUR WEBSITE

We collect information from you online when you purchase products through our website to ensure a quality online shopping experience and where applicable, to manage your personal or business MYRIEDEL account. You are free to place orders as a guest without a customer account, to register as a new customer, or to purchase products after having logged in to your customer account. The customer account lets you better manage your orders and create wish and gift lists, among other things. 

We collect the following types of personal information through our website:

• Information You Give Us: We collect the information you give us, such as your name, billing address, email address, telephone number(s), credit card number, and shipping information (name and address for shipping if it differs from your billing address), when you purchase a product, use a service, participate in a promotion, or register with us for a MYRIEDEL account on our website. You are free to place orders as a guest without a MYRIEDEL account.  A MYRIEDEL account lets you better manage your orders and create wish and gift lists, among other things. We may also collect information about someone other than you when you provide it to us, including that person’s name, shipping or mailing address, telephone number, and email address when you purchase a gift or gift certificate or perform a similar transaction for the benefit of a third person on our website. We may collect your personal information when you subscribe to our newsletter through our online store. By doing so, you will receive interesting marketing information about our activities, products and offers by email. Following your initial registration, you will receive a confirmation email, through which you must reconfirm your subscription. You can unsubscribe from the newsletter at any time by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose. We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Information we collect automatically: We automatically collect certain types of information whenever you interact with us on our website, such as your IP address and the type of web browser you use. This information may be linked to personally identifiable information if you have registered with us for a MYRIEDEL account on our website.
• Information we obtain from other sources: We may obtain information about you from outside sources and add it to, or combine it with, your personal information, including information such as:
  • credit information that allows us to complete transactions of RIEDEL products and services;
  • updated delivery and address information from our shipping agents and other sources, which allows us to maintain current and accurate records to improve our quality of service for your benefit.

 

We use the information we hold about you in the following ways:

• to complete transactions, track and verify orders and maintain your account settings.
• to respond to your inquiries. 
• to track and evaluate the performance of our website. 
• to ensure that content from our website is presented in the most effective manner for you and for your computer; and
• to send you information about our products, promotions and special offers (where you have consented to be contacted for such purposes).

 

We may share your information with third party service providers, who help us operate our business.  This includes the following third parties: 

• our shipping service provider, Australia Post. After you have placed your order on our website, we will transfer your shipping information to Australia post for the purpose of fulfilling your order. 
• our payment providers, such as our payment platform provider Adyen N.V., and (if you choose to use them as your payment method) credit card schemes and relevant financial institutions involved in processing a credit card transaction, PayPal and AfterPay.

We require our service providers to take steps to protect your personal information, and do not permit them to use your personal information for their own purposes. 

At this time, all third parties referred to above are located within Australia, however this may change in the future and if it does, we will update this privacy policy accordingly.

We also may share your personal information when we are permitted or legally required to do so, such as in the case of an investigation, legal process, or other legal proceedings. We may also share information to protect against misuse or unauthorised use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to report "aggregate information" to our advertisers. "Aggregate Information" is statistical data about our users’ browsing actions and patterns that we collect from which individual customer identities have been removed.

For the same reason, we may obtain information about your general internet usage through the use of cookies. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service.

Cookies enable us to:

• estimate our audience size and usage pattern;
• store information about your preferences, and so allow us to customise our website according to your individual interests; and
• speed up your searches; and
• recognise you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting, you some or all the functions of our website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you log on to our website will not be available to you.

Please note that our advertisers and third-party websites may also use cookies, over which we have no control.

We take reasonable steps to protect your personal information from misuse, interference, or loss, and from unauthorised access, modification, or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption, and physical security to protect the privacy of your personal information.

Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear at the bottom of your browser, indicating that the data is sent to us in an encrypted manner.

Unfortunately, the transmission of information via the Internet is not completely secure, despite the use of such encryption protocols. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website.

You have the right, as permitted by law, to request access to the personal information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact us as described in section 12 below. You may be required to put your request in writing, and verify your identity, for security reasons.

We generally do not charge for responding to requests for access to personal information, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act (unless it would be unreasonable to do so).

If the personal information we hold about you is inaccurate, incomplete, irrelevant, or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you. 

If you have a MYRIEDEL account, you can access and edit any personal information you have provided by entering your email address and password and using the “Update Account” feature in the “My Account” section.

You can also change your MYRIEDEL profile by writing to us at RSN Australia, Suite 201, 32 Walker Street, North Sydney, NSW 2060.

If you are an existing customer, we will only contact you by electronic means with information about products and services similar to those which were the subject of a previous sale to you or where you have consented.  

If you are a new customer and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form). In addition, you can opt out of receiving such communications from us at any time by following the instructions provided at the bottom of the email communication or by emailing us at webshopaus@riedel.com.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer to enable your use of this website to be analysed. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the United States of America. 

Google will use this information on behalf of the operator of this website for the purpose of analysing your use of the website in order to compile reports on website activities for us and to provide us with additional services relating to website activity and Internet usage. Google will not associate the IP address transmitted under Google Analytics by your browser with other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we would point out that in such case you might not be able to use all functions offered by this website to the full extent. Moreover, you may prevent Google from recording the data (including your IP address) generated by the cookie and pertaining to your use of the website, and also the processing of such data, by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout).

Further information on the terms of use and data protection are available at https://www.google.com/analytics/terms. Please note that Google Analytics on this website has been extended to include the code "anonymizelp" in order to ensure anonymized recording of IP addresses (IP masking).

We also use Google Analytics to analyse data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this, you can deactivate it via the ads preferences manager.

This site uses plugins provided by the Facebook social network operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins are identifiable by the Facebook logo or the "Like button" on our website. An overview of the Facebook plugs is available here: http://developers.facebook.com/docs/plugins.

If you visit our website pages, the plugin will be used to create a direct link between your browser and the Facebook server. This results in Facebook receiving the information that you have visited our website via your IP address. If you click on the "Like button" while you are logged into your Facebook account, you can link the contents of our website to your Facebook profile. Facebook can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Facebook. Further information on this is available in Facebook’s privacy statement at https://www.facebook.com/policy.php.

If you do not want Facebook to be able to assign the visit to our website to your Facebook user account, please log out of your Facebook user account.

Our website incorporates functions of the Instagram service. These functions are offered through Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our website with your Instagram profile by clicking on the Instagram button. Instagram can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Instagram. Further information on this can be found in Instagram’s privacy statement: http://instagram.com/about/legal/privacy.

Our website uses social plugins of the Pinterest social network, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you call up a website that includes a plugin of this type, your browser establishes a direct connection with Pinterest’s servers. The plugin transfers protocol data to Pinterest’s servers in the USA. These protocol data may contain your IP address, the address of websites visited which also contain Pinterest functions, the browser type and settings, date and time of the inquiry, the way you use Pinterest, and cookies.

Further information on the purpose, scope and further processing and use of the data by Pinterest and your associated rights and options to protect your privacy can be found in Pinterest’s privacy policy: https://policy.pinterest.com/privacy-policy.

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our team: 

E: webshopaus@riedel.com 

T: +61 2 9966 0033 

If you make a complaint, we will endeavour to respond to it as soon as possible. 

If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.