Limited Warranty

Important: By using the products you are agreeing to be bound by the terms of this limited warranty. Do not use your product until you have read all terms of this limited warranty. If you do not agree to the terms of this limited warranty, do not use the product and return it within the return period stated in the return policy (found at www.riedel.com/en-us/return-policy).

We warrant Your Product against defects in materials and workmanship when purchased directly from RIEDEL or a RIEDEL authorized reseller. This warranty is extended only to the original end-user purchaser or the person receiving the Product as a gift and shall not be extended to any other person or transferee. This warranty is valid for a period of one (1) year from the date of original retail purchase.

Due to technical reasons and because of the materials used in the course of the production of glass Products, deviations may occur between Products from the same series, in particular with respect to size, weight, ovality, or the vertical axis according to the relevant technical drawings, which cannot be controlled by RIEDEL. Handmade Products or handmade Product parts may be subject to sample and size deviations. All such deviations between Products, in particular compared to earlier deliveries of the same Product, therefore do not constitute a defect and do not entitle to warranty claims.

For warranty service on a covered warranty defect during the warranty period, contact RIEDEL at webshopusa@riedel.com. Prior to providing warranty service, RIEDEL may require You to provide proof of purchase details, including but not limited to a receipt or sales invoice. In the event of a justified complaint about a Product deviation beyond those uncontrollable deviations as detailed in the immediately preceding paragraph, RIEDEL shall be entitled to remedy the defect, in particular by replacing the allegedly defective Product. If RIEDEL, for whatever reason, chooses not to provide You with a replacement Product, You will be entitled to demand a price reduction or, if the defect is substantial, a refund for Your purchase.

This limited warranty gives You specific rights that are in addition to other rights You may have under applicable laws, including Your rights against the person who sold the Product to You.

To the extent permitted by law, however, this warranty is the sole and exclusive warranty provided by RIEDEL. RIEDEL disclaims all other warranties whether express or implied (including but not limited to any warranty of merchantability, satisfactory quality, fitness for particular purpose, title, and non-infringement), and RIEDEL’s liability shall be limited to the original purchase price. Some jurisdictions do not allow limitations of implied warranties, so these limitations may not apply to you.