There are a number of ways in which you can contact RIEDEL:

• Submit a contact form via our Contact page.
• Send us an email at webshop@riedel.com.
• Call us on 0043537264896

Business hours Mon. - Fri. 9AM - 2PM CET

Please contact our customer service through the contact form or by email: webshop@riedel.com, including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

We will be happy to help you identify your glass. Please send an e-mail to contact page. We need various information from you to quickly identify your favorite product. Please answer as many of the questions below as possible in your request.

• When was the product purchased? 
• Do you know the name of the series or the glass?
• Does the glass have one or more brand references on the bottom plate?
• Is the RIEDEL trademark in block letters or handwritten?
• We need the following dimensions to identify the glass: Height, diameter of the mouth rim, diameter of the base plate.
• Please also send us a picture of the corresponding product.

To cancel your order please write an email to webshop@riedel.com including the order number, order date and reason.

You can find worldwide, selected RIEDEL shops and distributors on our distribution partners page.

Please contact our customer service team including the order number, order date, the best way to contact you, items you ordered and items you received. If you do not know which item you received, please add an image from the incorrect item. Our customer service team will contact you directly to find the best way to go on.